Customer care

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Online Mon-Fri from 8 a.m. to 9 p.m.
and Sat-Sun from 9am-6pm (ET)

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Mon-Fri from 8am-9pm or      
Sat-Sun from 9am-6pm     
Holiday Hours  
Thanksgiving Eve from 8am-6pm   
Thanksgiving Day from 8am-4pm   
Day after Thanksgiving from 8am-6pm
+44(20)23121343

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To reach Accu-Chek Customer Care via email, send a message to [email protected] or complete this form. You can expect to receive a reply in 1-3 working days.

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If you received Urgent Medical Device Correction 18-002 for the Accu-Chek Aviva Plus test strips and want to verify whether the test strips you have are affected or you want to request replacement for affected vials, please click here.

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